Full-Service support catalog
Premium Themes/Templates And WordPress Tools
- Premium Web Design Templates
This service includes access to over 50 WordPress themes and ready-to-use templates to start a new website or to migrate your existing website.
- Professional WordPress Page Builder Plugin
This service includes access, training, and use of a professional WordPress Page Builder Plugin. This plugin gives you access to additional page templates, inauguration, and dozens of drop-in page design elements to enhance your page design process.
- 2 Migration Credits
This service includes 1 Migration Credit for the migration of your brand including logo, colors, and sitemap (By this we mean your page heading, not full content). With 2 Migration Credits, we also migrate your homepage content and media, About Us page, Contact page, and up to five total basic pages from any website platform onto a Stack Host starter website from our approved WordPress theme library. All website media will be migrated, and in most cases, we can migrate all page content; however, for two migration credits, we can only migrate up to five pages into a designed site. Visit our migration page here for details.
How Full-Service support works?
All full-service support plans are limited to 3 requests per month from the support catalog. For example, you could add three new pages to your website each month by providing the required content and media for those pages. If your desired support request is not listed below, please use your best judgment. An alternative support option is to schedule a screen share with your Website Coach, who can help guide you through a support request and possibly train you on how to do it yourself.
Questions? Please find our Full-Service Support limitations under “What We Cannot Do” below.
Appearance
- Change a page element in WordPress
- This service includes:
- Adding, removing, or replacing text, a picture, or a link
- Adding, removing, or replacing social media icons
- Adding, removing, or replacing a newsletter opt-in
- Adding or removing an author box to the blog posts
- This service includes:
- Add a new simple page
- This service includes:
- Page title, page content, and one image or embedded element.
- This service includes:
- Add a new post
- This service includes:
- Post title, post content, up to 3 photos, post category, and a set post featured image.
- This service includes:
- Add a single testimonial, review, or section.
- This service includes:
- Adding a new testimonial or review to a page on your website or a basic reviews section.
- This service includes:
- Adding a new FAQ or FAQ section
- This service includes:
- Adding a new FAQ or basic FAQ section
- This service includes:
- Add embedded video from YouTube, Vimeo or other embeddable social media platforms
- This service includes:
- Adding already uploaded media to your website.
- This service includes:
- Update existing media
- This service includes:
- Replacing an image anywhere on your website. This includes in a blog post, article, page, header images, feature, hero, or slideshow media. We cannot resize or crop the image.
- This service includes:
- Add a favicon to your WordPress site
- This service includes:
- Adding a Favicon using the provided image
- Converting image to the proper format for a favicon
- This service includes:
- Customize a theme in WordPress
- This service includes:
- Fixing text formatting/alignment
- Update text (phone number, address, company name, etc.)
- Swapping images
- Adding plugin shortcode or google analytics tracking ID to a page.
- Updating colors, logos, fonts (Google fonts, only if compatible)
- This service includes:
- Modify one of the following for a theme:
- Header (This is the top of the website where the navigation links and logo are located)
- Sidebar (Normally found on blog pages)
- Background colors
- Menu
Reporting
- On-website SEO Report
- This service includes:
- About 44 different on-website SEO tests which provide guidanace on how to improve your on-website SEO
- This service includes:
- On-site SEO
- This service includes:
- Checking for and report on the following for 1 site:
- Confirm WordPress is not blocking search engines from crawling the site
- URL canonicalization
- Appropriate title pixel length
- Appropriate description length test
- Add a Sitemap
- Robots.txt file checkup
- Home page image descriptions
- This service includes:
- Performance report for WordPress
- This service includes:
- Checking for and reporting on the following:
- Website load time
- Number of active and inactive plugins and details about any problematic/conflicting plugins
- Site size
- Number of external scripts
- Troubleshoot PHP 7 compatibility of plugins and themes
- This service includes:
Application Issues
- Troubleshoot and fix theme errors in WordPress
This service includes:
An attempt to resolve the issue if the website or logs reveal a theme-related error
- Troubleshoot and fix WordPress plugin errors
This service includes:
An attempt to resolve the issue if the website or logs reveal a plugin or widget related error
- Troubleshoot and fix WordPress contact form errors
This service includes:
Troubleshooting and fixing issues for 1 contact form
Configuring the proper mail settings in a contact form
Ensuring the proper shortcode has been placed on your contact page
- Fix WordPress database connection strings
This service includes:
Updating database connection information in WordPress configuration
Reconnecting a WordPress database and files
- Unable to log in to WordPress
This service includes:
Troubleshooting issues that may be preventing a login to the WP Admin dashboard
Fixing login issues
Examples:
Updating a user’s email address so a password reset is possible
Correcting an admin user’s privileges
Creating a new Admin user
Resetting failed login attempts
Disabling plugins preventing login
Removing unwanted users
Replacing missing “wp_users” database table
- Troubleshoot and fix WordPress image issues
This service includes:
Troubleshooting and fixing issues preventing images and thumbnails from properly displaying (The missing images must be provided or already be uploaded on the hosting account)
- Troubleshoot and fix a media upload error in WordPress
This service includes:
Diagnosing and fixing errors when uploading media within your WordPress Dashboard
Diagnosing and fixing issues preventing media from properly displaying in your WordPress library
- Troubleshoot and fix 404 error, broken links, or redirect issues
This service includes:
Running a scan to identify broken links
An attempt to fix the root cause of broken internal links
Unlinking and listing external broken links (if any)
- Troubleshoot and fix WordPress core file errors
This service includes:
Troubleshooting issues related to the WordPress Core files
Fixing core file issues
Examples:
Correcting failed WordPress version updates
Replacing WordPress core files
- Troubleshoot and fix a WordPress “White Screen of Death”
This service includes:
Troubleshooting and fixing a WordPress site that resolves to a blank white page
- Troubleshoot and fix a WordPress internal server error
This service includes:
Troubleshooting and fixing a WordPress site that resolves to a 500 Internal Server Error
Optimization
- Optimize WordPress database
This service includes:
Optimizing a WordPress database by removing gaps in the data to reduce its size and potentially speed up the site
- Optimize images in WordPress
This service includes:
Reducing the load time of a site by reducing the size of images without affecting their quality
- Prevent WordPress comment spam
This service includes:
Choosing 1 of the following tasks:
Install comment spam prevention plugin
Add a CAPTCHA (If you do not have one in mind we will install Akismet)
Modify discussion settings
Examples:
Adding requested items to comment blacklist
Disabling comments for the entire site
Disabling trackbacks for the entire site
Disabling comments on old posts
Limiting the number of links in comments
Removing all comments, either active or pending upon request
Disabling comments or trackbacks on individual pages (up to 5 pages)
Disabling external comment requests
Remove bulk comments in WordPress
Choose one of the following:
Removing all comments
Removing all comments from a specific user
Removing all comments by unregistered users
Removing all comments before a certain date
Maintenance And Setup
- SPAM Management Services
This service includes:
The installation and management of spam blocking services from Google.
- Install or activate a theme in WordPress
This service includes:
Requesting 1 of the following tasks:
Install and activate 1 theme from the WordPress catalog
Install and activate 1 custom theme
Install and activate 1 purchased theme
Remove unwanted themes
Update a theme in WordPress
Update any number of installed themes to the current live release of the theme(s) using the WordPress Dashboard (If none are specified, we will update the currently active theme) Manually update 1 theme (Example: A new version of a custom theme, which you would provide to us)
- Install or activate a plugin in WordPress
This service includes:
Choosing 1 of the following tasks:
Install and activate 1 plugin from the WordPress catalog
Install and activate 1 custom plugin
Install and activate 1 purchased plugin
Remove unwanted plugins
- Update a WordPress plugin
This service includes:
Choosing 1 of the following tasks:
Update any number of installed plugin(s) to the current live release using WordPress Dashboard (You must specify which plugin(s) to update)
Manually update 1 plugin (Example: A new version of a custom plugin, which you would provide to us)
- Update WordPress to a new version
This service includes:
Updating WordPress to the latest available stable version (This service cannot be performed on Managed WordPress hosting)
Management
- Setup WordPress redirects
This service includes:
Choosing 1 of the following tasks:
Redirect from HTTP to HTTPS
Custom redirect(s) (You must specify which redirect(s) are needed (up to 5))
- WordPress config file changes
This service includes:
Choosing 1 of the following tasks:
Enable a specified PHP module installed on the hosting (up to 5)
Modify the value of a PHP setting (up to 5)
Change upload limit for a WordPress site (PHP setting)
Change memory limits to reduce timeouts (PHP setting)
Enable or disable debug mode
Disable “wp_cache”
Generate WordPress configuration file Authentication Keys
Remove the FTP prompt when installing or updating a plugin
A php.ini, web.config, or .htaccess file will be edited or created based on the request
- Update, activate or reset WordPress permalinks
This service includes:
Choosing 1 of the following:
Update WordPress permalinks to any of the predefined styles or a custom style
Diagnose and attempt to fix any permalink-related errors, such as a 404 ‘Page not found’ error
A web.config or .htaccess file will be edited or created based on the request
- Setup Google Analytics
This service includes:
Linking a Google Analytics to a WordPress site
- Import or export WordPress database
This service includes:
Moving WordPress files to another folder (We will update the site and home URLs to match the new location. Additional services may be required to create a functional copy of your site)
- Install WordPress
This service includes:
Installing the latest version of WordPress to a designated domain and folder on a hosting account or server with a control panel
- Create and activate a child theme in WordPress
This service includes:
Creating and activating a child theme
- Database find and replace
This service includes:
Updating up to 5 of the following for a WordPress site:
Domain
Database table prefixes
Replacing other information (“Information” Example: Update the company name, phone number, etc, across all pages and posts)
- Change the domain in WordPress
This service includes:
Updating the domain in WordPress
Searching/Replacing old domain with a new domain to ensure functionality
Full-Service Support Limitations – What we cannot do:
These are tasks we will NOT perform through the Full-Service Support service plan
Build content—we can recommend a writing service
Design a new website (Please see our Website Theme Gallery for this)
Add custom code to themes and plugins
Any design work
Convert a logo to a different format
Design work such as content building and appearance suggestions
Custom SEO Work (Adding keywords, adding descriptions to pages, etc)
Work on sites for ineligible businesses (See below for websites we cannot support on Stack Host)
WordPress multi-site support
Perform services on sites using versions released, at most, twelve month ago (Other than a service to update them to the latest version) (Please note: version updates may cause incompatibility issues with themes, plugins, etc)
Add custom functionality to a plugin
Add individual products for WooCommerce
Boost page ranks
Build site backlinks
Configure DNS
Configure Third Party SSL
Consulting
Create a Google My Business business listing
Create a plugin
Create images
Create page templates
Fix WooCommerce extension bugs and conflicts
Increase site traffic
Make your site mobile responsive
Paid marketing or Google Ads
Google Search Console converge errors
Payment gateway configuration
Theme recommendations
Remove theme customization
Research previous theme customization
Resolve WooCommerce conflict with theme
Set up email accounts
Set up a template for specific pages
Sites hosted by WordPress.com
Transfer a non-WP site to WordPress
Update a highly customized theme
Update customized WooCommerce
Update customized plugins
Upload files/content
Virtual Assistant tasks (creating, updating and posting content)