Support Catalog

Full-Service support catalog

Premium Themes/Templates And WordPress Tools

This service includes access to over 50 WordPress themes and ready-to-use templates to start a new website or to migrate your existing website. 

This service includes access, training, and use of a professional WordPress Page Builder Plugin. This plugin gives you access to additional page templates, inauguration, and dozens of drop-in page design elements to enhance your page design process. 

This service includes 1 Migration Credit for the migration of your brand including logo, colors, and sitemap (By this we mean your page heading, not full content). With 2 Migration Credits, we also migrate your homepage content and media, About Us page, Contact page, and up to five total basic pages from any website platform onto a Stack Host starter website from our approved WordPress theme library. All website media will be migrated, and in most cases, we can migrate all page content; however, for two migration credits, we can only migrate up to five pages into a designed site. Visit our migration page here for details. 

How Full-Service support works?

All full-service support plans are limited to 3 requests per month from the support catalog. For example, you could add three new pages to your website each month by providing the required content and media for those pages. If your desired support request is not listed below, please use your best judgment. An alternative support option is to schedule a screen share with your Website Coach, who can help guide you through a support request and possibly train you on how to do it yourself. 

Questions? Please find our Full-Service Support limitations under “What We Cannot Do” below. 

Appearance

Reporting

Application Issues

This service includes:

An attempt to resolve the issue if the website or logs reveal a theme-related error

This service includes:

An attempt to resolve the issue if the website or logs reveal a plugin or widget related error

This service includes:

Troubleshooting and fixing issues for 1 contact form

Configuring the proper mail settings in a contact form

Ensuring the proper shortcode has been placed on your contact page

This service includes:

Updating database connection information in WordPress configuration

Reconnecting a WordPress database and files

This service includes:

Troubleshooting issues that may be preventing a login to the WP Admin dashboard

Fixing login issues

Examples:

Updating a user’s email address so a password reset is possible

Correcting an admin user’s privileges

Creating a new Admin user

Resetting failed login attempts

Disabling plugins preventing login

Removing unwanted users

Replacing missing “wp_users” database table

This service includes:

Troubleshooting and fixing issues preventing images and thumbnails from properly displaying (The missing images must be provided or already be uploaded on the hosting account)

This service includes:

Diagnosing and fixing errors when uploading media within your WordPress Dashboard

Diagnosing and fixing issues preventing media from properly displaying in your WordPress library

This service includes:

Running a scan to identify broken links

An attempt to fix the root cause of broken internal links

Unlinking and listing external broken links (if any)

This service includes:

Troubleshooting issues related to the WordPress Core files

Fixing core file issues

Examples:

Correcting failed WordPress version updates

Replacing WordPress core files

This service includes:

Troubleshooting and fixing a WordPress site that resolves to a blank white page

This service includes:

Troubleshooting and fixing a WordPress site that resolves to a 500 Internal Server Error

Optimization

This service includes:

Optimizing a WordPress database by removing gaps in the data to reduce its size and potentially speed up the site

This service includes:

Reducing the load time of a site by reducing the size of images without affecting their quality

This service includes:

Choosing 1 of the following tasks:

Install comment spam prevention plugin

Add a CAPTCHA (If you do not have one in mind we will install Akismet)

Modify discussion settings

Examples:

Adding requested items to comment blacklist

Disabling comments for the entire site

Disabling trackbacks for the entire site

Disabling comments on old posts

Limiting the number of links in comments

Removing all comments, either active or pending upon request

Disabling comments or trackbacks on individual pages (up to 5 pages)

Disabling external comment requests

Remove bulk comments in WordPress

Choose one of the following:

Removing all comments

Removing all comments from a specific user

Removing all comments by unregistered users

Removing all comments before a certain date

Maintenance And Setup

This service includes:

The installation and management of spam blocking services from Google. 

This service includes:

Requesting 1 of the following tasks:

Install and activate 1 theme from the WordPress catalog

Install and activate 1 custom theme

Install and activate 1 purchased theme

Remove unwanted themes

Update a theme in WordPress

Update any number of installed themes to the current live release of the theme(s) using the WordPress Dashboard (If none are specified, we will update the currently active theme) Manually update 1 theme (Example: A new version of a custom theme, which you would provide to us)

This service includes:

Choosing 1 of the following tasks:

Install and activate 1 plugin from the WordPress catalog

Install and activate 1 custom plugin

Install and activate 1 purchased plugin

Remove unwanted plugins

This service includes:

Choosing 1 of the following tasks:

Update any number of installed plugin(s) to the current live release using WordPress Dashboard (You must specify which plugin(s) to update)

Manually update 1 plugin (Example: A new version of a custom plugin, which you would provide to us)

This service includes:

Updating WordPress to the latest available stable version (This service cannot be performed on Managed WordPress hosting)

Management

This service includes:

Choosing 1 of the following tasks:

Redirect from HTTP to HTTPS

Custom redirect(s) (You must specify which redirect(s) are needed (up to 5))

This service includes:

Choosing 1 of the following tasks:

Enable a specified PHP module installed on the hosting (up to 5)

Modify the value of a PHP setting (up to 5)

Change upload limit for a WordPress site (PHP setting)

Change memory limits to reduce timeouts (PHP setting)

Enable or disable debug mode

Disable “wp_cache”

Generate WordPress configuration file Authentication Keys

Remove the FTP prompt when installing or updating a plugin

A php.ini, web.config, or .htaccess file will be edited or created based on the request

This service includes:

Choosing 1 of the following:

Update WordPress permalinks to any of the predefined styles or a custom style

Diagnose and attempt to fix any permalink-related errors, such as a 404 ‘Page not found’ error

A web.config or .htaccess file will be edited or created based on the request

This service includes:

Linking a Google Analytics to a WordPress site

This service includes:

Moving WordPress files to another folder (We will update the site and home URLs to match the new location. Additional services may be required to create a functional copy of your site)

This service includes:

Installing the latest version of WordPress to a designated domain and folder on a hosting account or server with a control panel

This service includes:

Creating and activating a child theme

This service includes:

Updating up to 5 of the following for a WordPress site:

Domain

Database table prefixes

Replacing other information (“Information” Example: Update the company name, phone number, etc, across all pages and posts)

This service includes:

Updating the domain in WordPress

Searching/Replacing old domain with a new domain to ensure functionality

Full-Service Support Limitations – What we cannot do:

These are tasks we will NOT perform through the Full-Service Support service plan

Build content—we can recommend a writing service

Design a new website (Please see our Website Theme Gallery for this)

Add custom code to themes and plugins

Any design work 

Convert a logo to a different format 

Design work such as content building and appearance suggestions

Custom SEO Work (Adding keywords, adding descriptions to pages, etc)

Work on sites for ineligible businesses (See below for websites we cannot support on Stack Host)

WordPress multi-site support

Perform services on sites using versions released, at most, twelve month ago (Other than a service to update them to the latest version) (Please note: version updates may cause incompatibility issues with themes, plugins, etc)

Add custom functionality to a plugin

Add individual products for WooCommerce

Boost page ranks

Build site backlinks

Configure DNS

Configure Third Party SSL

Consulting

Create a Google My Business business listing

Create a plugin

Create images

Create page templates

Fix WooCommerce extension bugs and conflicts

Increase site traffic

Make your site mobile responsive

Paid marketing or Google Ads 

Google Search Console converge errors 

Payment gateway configuration

Theme recommendations

Remove theme customization

Research previous theme customization

Resolve WooCommerce conflict with theme

Set up email accounts

Set up a template for specific pages

Sites hosted by WordPress.com

Transfer a non-WP site to WordPress

Update a highly customized theme

Update customized WooCommerce

Update customized plugins 

Upload files/content

Virtual Assistant tasks (creating, updating and posting content)