Websites Must
Be appropriately licensed and compliant with all local laws for the jurisdictions in which they do business.
Adhere to mailing guidelines and policies set forth by the USPS and/or respective shipping companies.
Our goal is to help small businesses succeed online. For those customers looking for professional help, we offer “do-it-for-me” services to help manage their WordPress websites.
There are a few types of businesses we do not support on the Stack Host platform. These are listed below.
New Account Policy
All new Stack Host accounts undergo a manual evaluation and approval process to ensure that each new customer is within our policy guidelines. Our new account process allows us to serve you better and keeps our platform safe.
Thank you for your patients, while this process can take up to 4 hours.
Prohibited Websites:
Illegal items and items that encourage, promote, facilitate, or instruct others to engage in illegal activity
Controlled substances and illegal drugs, including prescription drugs (This includes, but is not limited to, items used to manufacture controlled substances and/or drug paraphernalia)(See below for Marijuana-themed allowances)
The sale or advertisement of electronic cigarettes (“e-cigarettes”) and electronic nicotine Delivery Systems, including, e-hookah, vape pens, advanced refillable personal vaporizers and electronic pipes (collectively referred to as “ENDS”) pre-loaded with a tobacco or a tobacco-derived substance.
Adult sites and services, and related offensive material such as pornography and escort sites (See below for Adult-themed allowances.)
Credit or debit cards (active or inactive)
Sites selling stolen or unauthorized items, including counterfeit products such as copies of movies (VHS, DVD, etc.), software, and other trademarks
Products that have been recalled by the Consumer Product Safety Commission (CPSC)
Hatred & Intolerance (We do not allow the promotion of content that incites or endorses hatred against others. Content that inappropriately discriminates against a person or group or that seeks to intimidate, exploit, or humiliate others)
Sale of weapons, gunpowder, and other explosives
We recommend that all websites maintain a clear privacy policy, terms of use, accessibility statement, return policy and shipping policy or other policy applicable to your type of business.
There may come a time when we have to require your website to include these extra pages and statements. Until then, it is highly recommended to add these pages proactively.
Marijuana themed allowances
Can include:
Items for sale made from hemp (Example: cloths, rope, etc.)
T-shirts or swag items with marijuana leaf images
Cannot include:
Marijuana sales
The sale of products that contain THC
The sale of Cannabidiol (CBD) oil products (Examples: tinctures, vape juice, concentrates, edibles, etc.)
Prices for marijuana, paraphernalia, and products that contain THC or CBD oil if sales occur on the site
Adult themed allowances
Can include:
Adult toys for sale
Informational sites for a strip club (Cannot include nude imagery)
Informational sites for an adult store (Cannot include nude imagery)
Nude imagery as it pertains to art (Example: images of the statue of David)
Nude imagery as it pertains to the medical field (Example: breast before and after images for a breast cancer specialist)
Cannot include:
- Sites that display pornography
- Sites that solicit sexual activities (Example: escort site with services listed)
- Sites that sell used undergarments
- The imagery of adult products being used
- Nude imagery (This does not include nudes used for art or medical purposes)
SPAM
Spam is a serious violation of our Terms of Service. Sending unsolicited emails to our customers, regardless of country or location, will get your account suspended. We completely support the CAN-SPAM Act, and all messages sent through our Services must comply with all its rules.
Overburdening Resources.
You may not interfere with our business or our ability to provide services to other customers, nor take any action nor make any use of the Services that places excessive burdens on the network used to provide such services. Specifically, you may not open or maintain an open proxy connection or provide video streaming with our Services.
Security
You must take reasonable security precautions in connection with your use of the Services. You are responsible for the actions and omissions of your Authorized Users and anyone to whom you provide access to the Services or the content you create using the Services.